We usually reply within 24–48 hours, Monday to Friday. Replies may take longer during weekends, bank holidays, or busy periods.

Please include your name, email address, order number if you have one, and a clear description of your enquiry so we can help you faster.

Yes. Please include your order number and the email address used at checkout so we can locate your order.

Where available, product details and supporting documentation may be provided for reference. Please contact us if you need information about a specific product.

No. All products are sold strictly for research purposes only and are not for human or veterinary use.

For wholesale, bulk, or business enquiries, please contact us with the product name, quantity required, and your business details.

Please contact us as soon as possible. If your order has already been processed or dispatched, we may not be able to make changes.

Shipping options may vary depending on location and product availability. Please contact us if you are unsure before placing an order.

Please check your spam or junk folder first. If you still cannot find it, contact us with the email address used at checkout.

No. We do not provide guidance for personal, human, or veterinary use. Our products are intended for laboratory research purposes only.